Privacy policy

At Mon Rrouge, we respect your privacy and are committed to protecting your personal information. Every interaction with our store is handled with care, transparency, and intention.

This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our store.

Information We Collect

When you interact with our store (whether through Shopify or marketplaces like Etsy), we may collect:

  • Personal details — name, email address, shipping and billing address

  • Order information — purchased items and transaction details

  • Payment information — processed securely via our payment providers (we do not store full card details)

  • Communications — messages or inquiries you send to us

  • Device & usage data — IP address, browser type, and site interactions (via cookies and similar technologies)

This information is collected only as needed to provide a seamless shopping experience.

How We Use Your Information

We use your information in a limited and purposeful way, including to:

  • Process and deliver your orders

  • Provide customer support and respond to inquiries

  • Communicate order updates

  • Improve our store, services, and user experience

  • Comply with legal obligations and platform requirements (such as Shopify and Etsy policies)

We may send occasional updates or marketing emails only if you choose to receive them. You can opt out at any time.

Sharing Your Information

We only share your information when necessary to operate our business. This may include:

  • Shopify, our website platform and service provider

  • Payment processors to securely complete transactions

  • Shipping and fulfillment partners to deliver your order

  • Service providers supporting operations (e.g., hosting, analytics, customer support)

Your information may also be shared if required to comply with legal obligations.

We do not sell, trade, or rent your personal information.

Relationship with Shopify

Our store is hosted by Shopify, which enables us to provide our services. This means your data may be processed by Shopify and its partners to support store functionality, security, and performance.

You can learn more about how Shopify handles your data through their own privacy policies.

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Understand how visitors interact with our store

  • Enhance performance and usability

You can manage or disable cookies through your browser settings.

Data Retention & Security

We retain your information only as long as necessary to:

  • Fulfill orders and provide services

  • Meet legal, tax, and regulatory requirements

We take reasonable measures to protect your data, though no system can guarantee absolute security.

Your Rights

Depending on your location (including the EU and United States), you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Object to or limit certain processing

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our store may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted here with a revised date.

Contact

If you have any questions about how your information is used or would like to exercise your rights, you may contact us through our contact form or email us at: info@rroguempire.com